REFUND POLICY's Return and Exchange Policy offers no return of goods once delivered. If you choose to exchange the item for reason of mismatch of product or receipt of a defective or expired item, you will be provided with a replacement of the item, free of cost. However, an exchange is subject to the availability of the product in our stock.
The following EXCEPTIONS and RULES apply to this Policy:

1. All items to be returned or exchanged must be unused and in their original condition with all original labels and packaging intact, and should not be broken or tampered with.

2. Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.

3. In case you had purchased a product that has a free gift/offer associated with it and you wish to return the item, a maximum of Refunds/Free item MRP will be debited until the satisfactory receipt of all free gift(s)/offer item(s) that are shipped along with it.

4. If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you

5. Products must be returned within 10 days from the day of delivery, To return your purchase.

To complete your return, we require a receipt or proof of purchase, or an invoice. Please do not send your purchase back to the manufacturer.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Order Cancellation (if applicable) As a customer, you can cancel your order anytime up to the given time or cut-off time of the slot for which you have placed an order on BVBA GEMORI platform or by calling our customer service. In such a case, we will refund any payments already made by you for the order. If we suspect any fraudulent transaction which violates the Terms and Conditions, We at our sole discretion could cancel such orders. We will maintain a block list of all fraudulent transactions and customers and would deny access to them or cancel any order placed by them.

Governing Law:
These terms shall be governed by and constructed in accordance with the laws of Belgium without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts .

To return your product, you should mail your product to:Geitestraat 2A 8830 Hooglede, Belgium. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

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